You've got questions, we've got answers!

find answers to your most frequently asked questions below.

our products

where is same skincare made?

all of our products are formulated and packaged in california by the same manufacturers that make some of your favorite skincare products. our manufacturers are proud american manufacturers that deliver products that are clean, effective, and environmentally conscientious. their facility complies with regulations from the usda, nsf, fda, and the department of health & human services. 

are your products safe for sensitive skin?

some of our products, like our serum and night cream, contain retinols and acids that can irritate sensitive skin. if you have sensitive skin we recommend sticking to mask 01, day cream 01, and and body oil 01. but don’t worry, we’re working on product lines specifically geared toward sensitive skin. join our community and tell us which products you want us to make next.

how long do your products last?

all products are recommended to be used within 12 months.

are your products vegan?

we're animal loves too! all of our products are vegan, except scrub 01 which contains honey.

the product i want is sold out, why?

we do limited runs on all our products in order to reduce waste. we only want to produce what people are willing to buy. this is the same reason we have our r+d lab and get interest in our products before we produce them - excess product is bad for business and bad for the environment.

about us

what is a brand tax?

a brand tax is what results from the extra spending notable name brands devote towards the marketing of their brand and the distribution of their products. it includes the millions companies spend on marketing activities: ad campaigns, celebrity endorsements, commercials - that they then pass on to the consumer. you’re literally paying to have the product marketed to you.

Are Same products identical to *insert brand name here*?

Yes and No. We use many of the same core ingredients as your favorite brands, but our full ingredient list is never identical. In all cases, we took the core ingredient combinations that make a product great, then added our own twist on it - making it even better in many cases. 

That mask you love? We thought it would be better as a night cream so we lightened the texture so you could use it daily. Then we added retinol to give your skin a boost. Where we could, we used certified organic ingredients and added a few touches we thought were missing in the original.

How do we choose what products to make?

We started with our own favorites, then we did research to find out what your favorites were. We aim to only make the best in each product category.

Same skincare was built for you, so we want to hear from you - tell us what you’d like us to make next and we’ll see what we can do! Join us on this journey!

where can i find same skincare in stores?

we are currently only available online, but would love to be in stores. if you own a boutique or independent retailer and want to carry same skincare in your store, please email us for wholesale inquiries.


is there anywhere i can try same skincare in person?

currently we're only available online, but we offer free shipping on orders over $100 and easy returns, to make ordering online risk-free!

is there a discount for ordering multiple products?

yes! if you bundle products together, you get a combined discount reflected in your cart. alternately, we have several bundles already created that you can add to cart.

can i order your products if i live outside of the usa?

currently we only sell to the usa, but we're hoping to expand our shipping capabilities soon!

the product i'm interested in says "pre-order", what does that mean?

this means that the product has not yet arrived in our warehouse, but that you can reserve your product in advance. in some cases, we sold out and are producing another batch. in other cases, it's a brand new product that we're producing a limited quantity of. if you order a pre-order product, it will ship as soon as it arrives in our warehouse. we do our best to provide accurate timing estimates on our website, but occasionally there are unforeseen delays.

shipping + returns

how much is shipping?

shipping is free on orders over $60. For orders under $60, shipping is determind by location.

what is your return policy?

we offer a 30-day return policy for all products purchased from our website.
If you aren't completely satisfied with your product within 30 days of ordering it, just send an email to with your order number and we'll take care of the rest.

how do i start a return?

Please reach out to our Customer Care Team here with your order number and which products you wish to return or exchange and we will send you a prepaid shipping label to send back to us. 

what are my shipping options?

we offer free us ground shipping on orders over $60 and express shipping.

Didn't find what you were looking for? Feel free to contact us at any time!